1. Cancellation and Refund Policy

• 1.1 Cancellation Right: Passengers can cancel their trip and receive an 80% refund of the ticket price.
• 1.2 Notice Period: Cancellations must be made at least 7 days prior to the departure date (based on the company's operating hours).
• 1.3 Exceptions: Strictly no refunds or cancellations for travel during public holidays under any circumstances.
• 1.4 Refund Process: The company will process the refund within 3 business days after a valid cancellation is confirmed, via the original payment method.

2. Amendment and Postponement Policy

• 2.1 1st Change/Postponement: Can be made free of charge once, provided notice is given at least 3 days prior to the original departure date (based on the company's operating hours).
• 2.2 Subsequent Changes/Postponements: Subject to a 20% fee of the ticket price.
• 2.3 Postponement Duration: Travel dates can be postponed for up to 1 year from the original departure date.
• 2.4 Notice for New Bookings (Bus and Boat):
  • 2.4.1 Must be notified at least 3 days prior to the original date, and the new travel date must be specified immediately.
  • 2.4.2 Open-ended tickets (without a specific new date) are not allowed. If a new date is not provided and the original schedule passes, a new ticket must be purchased at full price.
  • 2.4.3 If you are already on the island and wish to postpone with less than 3 days' notice, new bus and boat tickets must be purchased.
  • 2.4.4 Bookings falling on festivals or public holidays cannot be postponed or changed under any circumstances. If you are unable to travel, no refunds will be issued (the original booking stands).
• 2.5 Urgent Bookings (Less than 24 hours before departure): Travel dates and times cannot be amended, and no refunds will be issued.
• 2.6 Passenger Substitution: Allowed in cases where the original booker is not traveling.
• 2.7 Changes are strictly limited to the original route booked. Changing routes is not permitted. To change routes, a new ticket must be purchased at full price.
• 2.8 Contact Channels for Amendments (Operating hours: 08:00–16:00 TH Time):
  Email: booking@boonsiriferry.com
  Line ID: @boonsiriferry
  Phone (Thailand): +66 (0)8 5921 0111

3. Baggage Liability Policy

• 3.1 Damage/Loss Compensation: If baggage is lost or damaged and it is verified as the fault of Boonsiri High Speed Ferries or Boonsiri Sealine, the company will provide compensation up to a maximum limit of 2,000 THB.
• 3.2 Baggage Allowance: Each passenger is allowed up to 20 kg of carry-on baggage. Excess baggage will be charged according to the company's freight rates.
• 3.3 Baggage Care: Passengers are responsible for taking care of all their belongings. The company reserves the right to deny responsibility for damages caused by force majeure or the passenger's own negligence.

4. Additional Important Information

• 4.1 Check-in: Please check in at the company's office/booth at least 1 hour before the scheduled boat departure time. Late arrivals must purchase a new ticket at full price; no refunds or schedule changes will be permitted.
• 4.2 Pets:
  • 4.2.1 Speedboat: Strictly NO pets allowed on board.
  • 4.2.2 Ferry: A service fee must be paid at the pier. Pets must remain in the Outdoor zone only (not allowed in air-conditioned rooms). Pets must be under supervision at all times, weigh no more than 15 kg, and be kept in a carrier or on a leash.
• 4.3 Pregnant Women & Infants:
  • 4.3.1 Pregnant Women: If traveling by speedboat, please consult a doctor beforehand. The company assumes no responsibility for any adverse health effects caused by the boat ride.
  • 4.3.2 Infants (0-4 years): Must be declared in advance at the time of booking. If not declared and the boat is fully booked, the company reserves the right to strictly deny boarding. Infants must be under the constant supervision of a parent/guardian during the trip.
• 4.4 Weather Conditions: If weather conditions prevent the boat from operating, decisions will be based on the Marine Department/Pier announcements to prioritize passenger safety. The company reserves the right to refund the fare difference if passengers must be transferred from a speedboat to a ferry.
• 4.5 Connecting Flights: Since boat travel times may vary due to weather conditions, passengers with connecting flights should allow 2-3 hours of buffer time between the boat's arrival at the pier and their flight boarding time.
• 4.6 Cross-Border Travel (Thailand - Cambodia):
  • 4.6.1 For cross-border packages, travelers must verify entry/exit conditions and visa requirements themselves (please contact the respective embassies).
  • 4.6.2 The company reserves the right to deny refunds in all cases if you cannot cross into your destination country for any reason (e.g., denied entry by immigration, incomplete documents, expired passport).
  • 4.6.3 Passports must be valid for at least six months on the dates of departure and return.
  • 4.6.4 The company is not responsible and will not refund tickets if you transport prohibited or illegal items across borders and are arrested, fined, or denied entry.