March 3, 2026 12:56

Cancellation and Modification Policy

For direct bookings with Boonsiri Ferry Co., Ltd. and Boonsiri Sealine Co., Ltd.

Effective from 1 March 2026

1. Travel Cancellation and Refund Policy

1.1 Passengers may request to cancel their travel and receive a refund of 80% of the ticket price, provided that the cancellation request is submitted at least seven (7) days prior to the scheduled departure date, strictly within the Company’s official business hours.

1.2 Cancellation requests submitted less than seven (7) days prior to the scheduled departure date shall not be eligible for any refund.

1.3 Exception: The Company reserves the right to refuse cancellation and refund requests in all circumstances for travel during public holidays and peak holiday periods, as determined by the Company.

1.4 Upon confirmation that the cancellation request complies with the conditions stated herein, the Company shall process the refund within three (3) business days, using the original payment method used for the booking.

1.5 Any bank fees, payment gateway charges, or transaction fees imposed by financial institutions shall be borne by the passenger, if applicable.

2. Travel Date Modification and Postponement Policy

2.1 Passengers are entitled to change the travel date one (1) time free of charge, provided that the request is submitted at least three (3) days prior to the originally scheduled departure date, strictly within the Company’s official business hours.

2.2 Any subsequent travel date modification requests shall be subject to a modification fee equivalent to twenty percent (20%) of the ticket price.

2.3 The travel date may be postponed for a maximum period of one (1) year from the originally scheduled travel date.

2.4 All travel date modifications are subject to seat availability on the requested travel date.

2.5 The Company reserves the right to deny modification requests if seats are unavailable or if the request does not comply with the conditions specified herein.

3. Missed Departure Policy

3.1 Passengers are required to arrive at the designated check-in point at least 30 minutes prior to the scheduled departure time, unless otherwise specified by the Company.

3.2 Passengers who fail to arrive on time and miss the scheduled departure shall be considered “No-Show.”

3.3 In the event of a No-Show, the ticket shall be automatically forfeited, and no refund, cancellation, or travel date modification shall be permitted.

4. Schedule Changes and Operational Conditions

4.1 The Company reserves the right to change schedules, routes, vessels, vehicles, or travel arrangements without prior notice when necessary.

4.2 Such changes may occur due to operational requirements, safety considerations, weather conditions, sea conditions, mechanical issues, or other circumstances beyond the Company’s control.

4.3 In such circumstances, the Company will make reasonable efforts to provide alternative travel arrangements, but shall not be liable for any additional costs, damages, or losses incurred by passengers, including but not limited to accommodation, flights, or other travel expenses.

5. Force Majeure

5.1 The Company shall not be held liable for any delay, cancellation, or change of service resulting from force majeure events, including but not limited to:

• severe weather conditions

• storms or rough sea conditions

• natural disasters

• government orders or restrictions

• port authority regulations

• strikes or labor disputes

• pandemics or public health emergencies

• other events beyond the reasonable control of the Company

5.2 In such circumstances, refunds, travel changes, or compensation shall be at the sole discretion of the Company.

6. Baggage Liability Policy

6.1 Passengers are responsible for ensuring that their baggage is properly labeled and kept under appropriate supervision.

6.2 In the event that a passenger’s baggage is lost or damaged, and an investigation confirms that such loss or damage was directly caused by the negligence or fault of Boonsiri Ferry Co., Ltd. or Boonsiri Sealine Co., Ltd. (collectively referred to as “the Company”), the Company shall compensate the passenger for the damages.

6.3 The Company’s liability for baggage loss or damage shall be limited to a maximum amount of 2,000 THB per passenger, regardless of the number of items affected.

6.4 The Company shall not be liable for loss or damage involving the following items, including but not limited to:

• cash

• jewelry

• electronic devices

• passports

• important documents

• fragile or perishable items

• other valuable items carried within baggage.

-------------------