Cancellation and Modification Policy
Effective from 1 March 2026
Part 1: Applicable ONLY for direct bookings with Boonsiri Speed Boat Co., Ltd. and Boonsiri Sealine Co.,Ltd.
1. Travel Cancellation and Refund Policy
1.1 Passengers may request to cancel their travel and receive a refund of 80% of the ticket price,
provided that the cancellation request is submitted at least seven (7) days prior to the scheduled departure date, strictly within
the Company's official business hours.
1.2 Cancellation requests submitted less than seven (7) days prior to the scheduled departure date shall
not be eligible for any refund.
1.3 Exception: The Company reserves the right to refuse cancellation and refund requests in all
circumstances for travel during public holidays and peak holiday periods, as determined by the Company.
1.4 Upon confirmation that the cancellation request complies with the conditions stated herein, the
Company shall process the refund within three (3) business days, using the original payment method used for the
booking.
1.5 Any bank fees, payment gateway charges, or transaction fees imposed by financial institutions shall be
borne by the passenger, if applicable.
2. Travel Date Modification and Postponement Policy
2.1 For the first change, passengers can postpone their travel date with a 50 THB fee, provided that the
request is submitted at least three (3) days prior to the originally scheduled departure date, strictly within the Company's
official business hours.
2.2 Any subsequent travel date modification requests shall be subject to a modification fee equivalent to
twenty percent (20%) of the ticket price.
2.3 The travel date may be postponed for a maximum period of one (1) year from the originally scheduled
travel date.
2.4 All travel date modifications are subject to seat availability on the requested travel
date.
2.5 The Company reserves the right to deny modification requests if seats are unavailable or if the
request does not comply with the conditions specified herein.
2.6 The Company reserves the right to refuse all modification requests for travel during public holidays
and peak holiday periods, as determined by the Company.
Part 2: Applicable to ALL bookings (Including direct bookings and bookings via travel agents)
3. Missed Departure Policy
3.1 Passengers are required to arrive at the designated check-in point at least 30 minutes prior to the
scheduled departure time, unless otherwise specified by the Company.
3.2 Passengers who fail to arrive on time and miss the scheduled departure shall be considered
"No-Show."
3.3 In the event of a No-Show, the ticket shall be automatically forfeited, and no refund, cancellation,
or travel date modification shall be permitted.
4. Schedule Changes and Operational Conditions
4.1 The Company reserves the right to change schedules, routes, vessels, vehicles, or travel arrangements
without prior notice when necessary.
4.2 Such changes may occur due to operational requirements, safety considerations, weather conditions, sea
conditions, mechanical issues, or other circumstances beyond the Company's control.
4.3 In such circumstances, the Company will make reasonable efforts to provide alternative travel
arrangements, but shall not be liable for any additional costs, damages, or losses incurred by passengers, including but not
limited to accommodation, flights, or other travel expenses.
5. Force Majeure
5.1 The Company shall not be held liable for any delay, cancellation, or change of service resulting from
force majeure events, including but not limited to:
severe weather conditions ,
storms or rough sea conditions ,
natural disasters ,
government orders or restrictions ,
port authority regulations ,
strikes or labor disputes ,
pandemics or public health emergencies ,
other events beyond the reasonable control of the Company
5.2 In such circumstances, refunds, travel changes, or compensation shall be at the sole discretion of the
Company.
6. Baggage Liability Policy
6.1 Passengers are responsible for ensuring that their baggage is properly labeled and kept under
appropriate supervision.
6.2 In the event that a passenger's baggage is lost or damaged, and an investigation confirms that such
loss or damage was directly caused by the negligence or fault of Boonsiri Ferry Co., Ltd. or Boonsiri Sealine Co., Ltd.
(collectively referred to as "the Company"), the Company shall compensate the passenger for the damages.
6.3 The Company's liability for baggage loss or damage shall be limited to a maximum amount of 2,000 THB
per passenger, regardless of the number of items affected.
6.4 The Company shall not be liable for loss or damage involving the following items, including but not
limited to:
cash ,
jewelry ,
electronic devices ,
passports ,
important documents ,
fragile or perishable items ,
other valuable items carried within baggage
គ្រប់គ្រងការកក់ 
KHAMER
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